All items are handmade to order, so we aim to craft your piece within 7 days of purchase. Once shipped, delivery usually takes 3-5 working days. You’ll receive email updates about your order status.

Currently, we only ship to mainland UK (excluding Northern Ireland).

Non-personalised items can be returned within 14 days of receipt if they are unused and in their original condition. Unfortunately, personalised and bespoke items cannot be returned as they are custom-made for you. This does not affect your statutory rights.

For bespoke orders, we’ll send you a detailed preview of your design before it’s made. This allows you to approve the final look before production begins.

We aim to incorporate natural and eco-conscious materials such as eco resin, wood, and glass in our designs. While we are not fully eco-friendly, we’re committed to leaning into sustainable practices wherever possible.

Absolutely! Many of our items can be personalised or customised to suit your style. Contact us if you have specific requests or ideas.

We accept all major payment methods, including credit/debit cards and PayPal. Payments are processed securely through trusted providers.

Yes! We occasionally run limited-time promotions and discounts, so keep an eye on our website and social media for updates.

Of course! We’re here to help. You can reach us via email at thescandilesshome@outlook.com, and we’ll aim to respond within 24-48 hours.

All our items are handmade with care, blending high-end Scandi-inspired designs with affordability. We’re passionate about helping you create a stylish, cosy home without the hefty price tag.